What is Russel Mania Return and Exchange Policy? How does it work?

Russel Mania returns and exchange policy gives you an option to return or exchange items purchased on fastbend incase of mismatch of size or receipt of a defective item within 7 days from the date of purchase. Please note you have to notify us within 48 hours from the date of receipt. 

 

Please don't use the product and preserve its original condition, tags, and packaging. 

 

We don't offer a pick up at your location all returns are to be self shipped by the customer.

 

If the product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability.

 

In event the replacement product is out of stock for a period of more than 30 days we will refund the amount of the order.

 

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact. 

 

a) If you choose to exchange the item purchased by you on Russel Mania within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost. 

b) If you choose to exchange item purchased by you on Russel Mania for any other item of the same or different value from Russel Mania. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will not be refunded to you.

c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you.

d) Applicable refund for exchange will be triggered post successful receipt of original item from you.

6)Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.

7) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders. 

8) Russel Mania shall reserve the right to restrict exchange of the items purchased on Russel Mania if customer in any way breaches or misuses this policy, as determined in Russel Mania sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well. 

9) Russel Mania will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Russel Mania would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User 

10) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. 

 

To return a product to Russel Mania, please follow these steps:

You can return products purchased from Russel Mania within 7 days from the date of purchase, but you need to notify us within 48 hours from the date of receipt.

 

Please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk 

We will send you a confirmation email as soon as we receive the shipment at our warehouse. 

 

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE TAGS ARE MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

 

How do I place an exchange request on Russel Mania?

If you would like to exchange products purchased from Russel Mania, kindly write to us from the contact us page mentioning Your name, contact Number and order number.

 

Can I cancel an order placed on Russel Mania?

You may cancel the order any time before it has been dispatched by writing to us through the contact us page mentioning your order number.